Custom & Import Tax

 

Last Updated: May 6, 2025

1. Customer Responsibility

• Import duties, taxes, and customs fees (not included in your order total) are:

  • Determined by your country’s regulations

  • Payable by the recipient upon delivery

  • Non-refundable if you refuse the package due to these charges

2. Customs Declaration Process

We ship internationally via USPS First Class Mail with:

• Declared Value: Typically $20–$150 USD (based on package weight/size)

• Customs Label: Marked as “Gift” where permitted by law*

*Some countries prohibit gift declarations for commercial shipments.

3. How to Reduce Potential Fees

• Request a Specific Declared Value:
  Email support@boschfilter.com before shipment with:

  • Your order number

  • Desired declared value (within $20–$150 USD)

• Research Local Thresholds:
  Many countries exempt low-value shipments (e.g., Canada: <$40 CAD; EU: <€150).

4. Customs Disputes & Assistance

If your package is held by customs:

1. We Will:

   • Cover any clearance fees imposed by USPS

   • Provide a commercial invoice (emailed within 24 hrs of request)

   • Liaise with USPS to resolve classification issues

2. You May Need To:

   • Submit additional documentation (e.g., ID, proof of payment)

   • Pay any non-USPS fees (e.g., broker charges in certain countries)

Key Improvements:

1. Added Legal Safeguards:

   • Clarifies “gift” labeling is only where legal

   • Explicitly states non-refundability for duty refusals

2. Enhanced User Guidance:

   • Provides actionable steps to research local thresholds

   • Specifies exact email requirements for declared value requests

3. Streamlined Dispute Process:

   • Clearly separates responsibilities (what we cover vs. customer obligations)

4. Compliance Focus:

   • Identifies restricted destinations upfront