Boschfilter Return Policy
At Boschfilter, we stand behind our products with a 30-day satisfaction guarantee. If you’re not fully satisfied, you can request a return within 30 days of delivery.
1. Return Eligibility Requirements
To be eligible for a refund or exchange, the item must be unused, undamaged, and in its original packaging. Include your order number and the reason for the return. Tags and protective seals must remain intact. Please note that opened or used products are not eligible unless they are defective.
2. Initiating a Return
- Contact Us: Email support@boschfilter.com with your order number and reason for return.
- Approval: We will review your request within 1-2 business days and provide return instructions.
- Ship Back: Use the prepaid label (for defective products) or your own shipping method (for preference returns).
- Return Address: 425 BEASLEY RD APT B7, JACKSON, MS 39206 US.
3. Return Shipping Costs
- Defective Products: We cover return shipping. A prepaid label will be emailed upon approval.
- Change of Mind: You pay return shipping. We recommend using a trackable service.
- No restocking fees apply.
4. Refund Process
- Timing: Refunds are processed within 1-2 business days after we receive and inspect your return.
- Method: Funds are returned to your original payment method. Note: Banks may take 3-5 business days to post the refund.
- Delays: Contact us at support@boschfilter.com if your refund hasn’t posted after 7 business days.
5. Exchanges
For a different product:
- Return the original item for a refund.
- Place a new order on our website.
6. Order Cancellations
If we cancel your order due to stock issues or errors, a full refund will be issued immediately.
7. Defective or Damaged Items
Contact us within 7 days of delivery. We’ll resolve the issue via repair, replacement, or refund.
8. Contact Us
For questions about returns:
- Email: support@boschfilter.com
Last Updated: April 27, 2024